The largest TECS monitoring provider in the UK
Our digital care services centre is staffed by 170 experienced and trained professionals, handling 4 million calls every year and supporting over 165,000 people.
Our Digital Care Centre
We have invested significantly in developing a new service platform that meets the changing market demands and needs of our customers. Our digital monitoring platform, CareNet supports digital enabled telecare systems that offer greater speed, flexibility, scalability and resilience than traditional analogue systems. CareNet is built in partnership with the UK's emergency services provider. It's a telco grade platform meeting the highest standards of reliability. Our triple layer configuration, with unprecedented bandwidth allows for endless simultaneous calls 100% resilience. Our cloud based approach supports remote connectivity and enables efficient switching of operational sites.
It’s about more than technology
Our commitment to investing in the quality of our staff and services is illustrated by our TSA code of practice and BS8591 certification. The opinions of the people we support are critical. That's why, annually we carry out an independently analysed customer satisfaction survey. Our 2016 survey showed that 99% of our customers (your residents) trust us to help them in an emergency.
Our vision has always been to be device agnostic. This means that we have the ability to integrate devices from all manufacturers, supporting flexibility for the service user and procurer. It also helps to bread innovation through the right-sourcing of best-in-class products.
Digital Care Centre Services
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